I actually made a joke of it at first, being able to say my name with letters of distinction following. Who knew that a certificate could actually make me stand a bit taller? The truth is that it didn't change my desire to provide excellent service, or stand out as a quality provider, but what it did do is show that I am serious about the importance of my role, enough to invest time and money into an organization that also takes this very serious and holds me to a higher standard of service.